Our Reviews

Maintenance was completed as requested. Staff was friendly and courteous.

Great salesperson to work with and was able to make a deal for purchase. Transaction was nice and smooth, glad I returned to purchase a 2nd vehicle.

The lady who checked me in has always been exceptionally nice and very helpful. She should get a bonus or a raise in pay.

Staff was friendly. Service was fast. Needed a loaner vehicle for an appointment and Kevin Dent took care of that for me. Ladies at the service desk were really pleasant and made me feel like more than just another customer!

Great people to work with

Always fast, always friendly and ALWAYS efficient. Luv 'em.

Great job and fast service!

Quick and efficient service on my truck.

Up front an honest and treated with respect

Was very quick to get my truck in and check it out. Great service

convenient; courteous; well organized

Quick service and friendly staff. My salesman stopped by and talked for several minutes.

Mr. Kifer was really helpful with getting us into our new Trailblazer! He is professional, kind, and very helpful understanding the features on the new vehicle! This is our 2nd vehicle we've purchased from Timbrook and I think that speaks volumes!

Great service

Great!

They had a lot of things that needed done and got them done early. Very good job

Got my vehicle in when scheduled. Very friendly and efficient. Thanks

Lots of work needed to be done! A mild complication was detailed and explained to me! I have complete trust in this service department that has been built up across years!

Quick service, courteous staff!

From start to finish it was a very pleasant experience.

It was fine.

prompt service

Service and Sales Rep Derek Cobel have always been excellent to work with , 100% satisfaction when dealing with the Timbrook Chevy Team.

They took time to make sure I understood everything

The desk personnel are always polite and courteous. The break room always has fresh coffee available and is very clean. The manager made an appearance and spoke to individuals inside the waiting area. It’s always a professional atmosphere there.

GREAT SERVICE AS USUAL

Very considerate and explained everything

Had ordered accessories for my new Colorado. Called me when available. A very good experience. Always recieve professional service at Timbrook Chevrolet.

Had vaule on air conditioning changed would freeze up on long trips

Nice

Very quick service

Derek always listens to what I’m looking for. Never pushes me to buy anything I don’t want. Overall great experience would definitely recommend to anyone

We interacted with several departments and staff members. Each person was friendly, patient and kind.

Overall great staff to work with. Derek makes sure your happy when leaving and helps you find exactly what you are looking for!

In and out in 45 minutes

The entire staff at Timbrook in Keyser were great. Heather was exceptional and Jeremiah is a very competent Manager.

It was a great experience

Great group of people.

Kevin was very helpful and made my car buying experience quick and easy

Kevin dent is who helped me, he answered all questions was very helpful would 100% recommend him to anyone.

great service

Quick service. Friendly staff.

👍👍

I was treated wonderful by all staff

Great staff.

Kevin was a great salesman, very knowledgeable and knew the answers to all my questions. Best vehicle buying experience ever

They are the best of the best dealerships to work with in all aspects from purchasing to service. They treat you like family.

Excellent

Put new brakes rotors on my truck

Everyone was so helpful and friendly thank you for your service.

Derek was more than helpful with getting me out the door with a payment I was looking for.

Kind, knowledgeable, and attentive staff. Competitive prices, and excellent service in a timely manner

The service department team done a very good job. The staff was very friendly and accomadating. I was in and out in about an hour so I was pleased with that as well.

The service staff was very professional as always

I had a great experience at this dealership. My salesman, Kevin, was kind, patient, attentive, and genuinely helpful throughout the entire process. He took the time to answer all my questions and made sure I felt confident with my purchase. Highly recommend!

I went in to buy a new car Kevin Dent help me out in picking out a new 26 trailblazer that I love I will buy all my cars from Timbrook from now on

Great people!

First service is free. It was actually free. No "surprise" uncovered issues.

Always satisfied with the service and speed at getting my truck in was excellent, very happy about that.

Great

Great

Everyone was great, warm and friendly atmosphere, I enjoy sitting in the lounge watching tv and drinking a cup of coffee until my service is complete.

They worked well with me to give me a good deal!

Had a new heater blower motor installed under warranty to fix a squeal/whistling noise. It didn’t fix the problem. This truck has had several issues from the start.

Always friendly, prompt and overall great service.

Great place, and Mr. Coble is a great salesman and just a wonderful person. You are very lucky to have him on your team. He is the reason I keep coming back.

EXCELLENT SERVICE AND PARTS DEPARTMENT!!

Great

Awesome

Easy 2year inspection since I just had 4 new brakes put on by Timbrook in November along with oil change and tire rotation!! We have an excellent rapport, Timbrook Chevy staff and my family! The rapport is mutually beneficial…ALWAYS!!

Great service!

Speedy service and very helpful!

grate job .my truck starts well and runs good

Took vehicle in at appointed time. Serviced quickly and efficiently. Service advisor friendly and professional.

Kevin was very helpful to us as well as the very nice lady that did our paperwork and your manager.

Maintenance was completed as requested. Staff was friendly and courteous.

Knowledgeable and courteous team at Timbrook Chevrolet. Seamless transition from my old truck to my new one!!

Very good experience, friendly staff. Derek Coble did an excellent job, 2nd time buying a vehicle from him, would highly recommend him!

Easy sales process, upfront pricing.

Service advisor Heather is awesome as always. Your whole Service department is great.

Friendly-competent-close home!

Service visit was completed in a little over an hour.

The staff in the service department were patient and helpful with me trying to figure out how to use my GM points for my oil change.

Great

Great

Quick in & out

Friendly service, nice lounge

maintenance was completed as requested

Quality and dependable service

New tires…general maintenance for 50,000 miles…4 brakes-pads and rotors! All completed with competence and my safety in the forefront!

Great service, excellent work and always top notch!!

Pleasent

Good service friendly staff

We wanted to buy local. We had a specific Traverse in mind and Jeremiah and Kevin made sure we got what we wanted.

EXCELLENT SERVICE

It was great!

Was treated very good. Everything went smoothly.

Great service as usual, they always look my car over and let me know if I need to replace anything.

Wayne was great. He made the process so easy and answered any and all my questions!

Very friendly and pleasant. Answered all my questions. I would highly recommend Timbrook Chevrolet.

We had an appointment for our 2024 Trax for an oil change and tire rotation. The work was done quickly with no problems.

Salesperson Kevin Dent is awesome

Staff is always friendly and the service is always quick. Appointments as always are on time. The manager takes time to come out and talk to customers.

Awesome

They were able to fix my vehicle and it didn't take forever

Very helpful with questions

The people at Timbrook are always polite, efficient and friendly. they're ability to work with customers is truly inspirational.

Always professional

Came in for routine service. Oil change and tire rotation. The service was timely and the service department personnel were very helpful and friendly. The appearance of the facility was exceptionally clean and comfortable.

always a pleasant experience!

Everyone was exceptionally friendly.

I took my 2021 Chevrolet Silverado in for service under the factory powertrain warranty due to a shudder during low gear and low rims. I had informed the dealership I bought the vehicle from for the issue. I had also mentioned to them about hearing a noise that they told me it was the idler pulley and I also had an oil leak from my oil pan gasket. I agreed to have the repairs made. The service was completed on April 23rd and 24th. I was called on the 24th and was told the service was completed. I picked up my truck that afternoon and once I got the vehicle home I noticed I was still hearing a noise under the hood from the engine compartment. I drove the truck to work on Monday and Tuesday 10 miles each way. The noise had seemed to be more frequent so when I got home on Tuesday April 28th I called the dealership to inform them I needed to bring the truck back to have it checked. They told me to bring it back in the following day. Upon driving to the dealership on April 29th the serpentine belt popped off and caused several lights to appear on the dash. I had to pull over once I realized what was happening and have to truck towed to the dealership. Once i arrived at the dealership a mechanic came out to look over the truck and informed me the water pump was locked up. This apparently was the initial noise I was hearing when I took the truck in for the initial service. Due to this issue im afraid of it causing more damage to the engine and potentially leaving me with an unreliable vehicle once this service will be completed. My factory power train warranty also ran out on the day I picked the vehicle up from the dealership. Due to the weekend following me picking the vehicle up and only driving it a few miles I am hoping Chevrolet will make this issue right and resolve this problem under my factory warranty. The truck currently has 51,000 on the 60,000 mile warranty. I love this truck and am very worried about not getting the correct service completed. What I will say about the dealership as far as the treatment they have given me i cannot complain. They have got me a vehicle to drive in the mean time but it is a 10 year old car that was filthy inside and I am also used to driving a truck. However im happy they have tried to help me and make this problem correct. I am very concerned about getting correct mechanical work due to the misdiagnosis of the initial problem and then getting stranded in my truck that should be very reliable. With all of that being said I am otherwise satisfied with the attempt to correct my problem. Please feel free to call me with any further questions 301-697-5355. Brian Shoemaker

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Very quick and easy

Quick service

GREAT SERVICE, ALWAYS POLITE AND FRIENDLY

Is was good

job well done . thank you timbrook chevy of keyser wv .

Due to faulty speakers in my Trax, they replaced the front speakers. They also replaced the lost keyhole cover on the driver's outside door handle. I was pleasantly surprised that it only took about an hour to do this. The lady that waited on me at the service desk was very nice.

Quick and easy in and out

Very quick service. And Michelle in Finance is the greatest!!

The staff was friendly as usual. The appointment was on time and quick.

My return visits over the decades I do believe says it all!

My son took my truck to the dealership to get an oil change. He didn't encounter any problems.

Very good experience

Everything was handled professionally.

The service was fine. My only complaint is the cost. I will probably not be returning for any more oil changes in the future. There were too many additional charges that I was not expecting.

Friendly efficient service!

Very efficient

Hardworking friendly salesman. Second vehicle we have bought there. Would recommend him to my friends.

In and out very fast the employees were very nice

Excellent service department!

Great deal on tires!

I enjoy working with the Timbrook team, have know Kevin for long time, he is fantastic.

Getting an appointment was no problem at all!Shelley and Heather know their jobs!!

Good timely service.

Prompt, friendly service

Everything was great

Salesman was exceptional.

The service department always does a great job .

Derek Coble has been our sales representative on numerous purchases and as always he was extremely knowledgeable and helpful

Hands down one of the best experiences buying a vehicle! Kevin Dent was great to work with and very knowledgeable.

Always great service

Great

Did my work in a timely manner and very nice staff

Kevin Dett was personable, knowledgeable, and very helpful. It was a pleasure to work with him. Thank You

Great to work witj

Derek was awesome to work with!

IT WAS OK NOTHING EXPLOSIVE. JUST AN OIL CHANGE AND TIRE ROTATION. BUILDING NAND WAITING ROOM WAS NICE AND CLEAN. PEOPLE WERE NICE AND HELPFUL.

ALWAYS A GREAT EXPERIENCE!! SHERRY, TOM AND CJ TOOK GREAT CARE OF MY VEHICLE, LIKE THEY ALWAYS DO! HIGHLY RECOMMEND!!

Nice helpful

Derek Cople was very professional, friendly and willing to work with us. This is the fourth vehicle we have purchased from him.

Excellent service

Friendly people who take care of you

Good!

Polite, helpful

Kevin Dent and Timbrook Chevrolet were very easy to deal with. They worked with us on the price of our new vehicle and were very transparent with every aspect of this vehicle purchase. No hidden fees or anything of that nature. Also, the turn around time from when we first arrived from the time we left was also very good. It was just an overall pleasing experience. We highly recommend visiting Kevin Dent at Timbrook Chevrolet for your next vehicle purchase.

Derek was awesome! Made it easy and very enjoyable buying.

It was excellent!

Derek Coble, is the best salesperson. He takes his time with customers. Listens and helps in explaining all questions.

There was a lot to do. They were thoughtful, friendly, and supportive. The work was completed efficiently and with quality service. Thank you all.

Derek was the best and it was a positive

Simple, quick!

Work was done in a timely manner. I was very satisfied. Everything went well, except maybe the waiting area seemed a little crowded (a couple adults had to sit in the kid's area). Don't know what you can do about that though.

On time excellent service!

Always accommodating. Very friendly and offers detailed explanations of the services being performed.

Very detailed and dependable work.

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Very friendly, very informative, treat you like family.

Always a pleasure dealing with the good folks at Timbrook Chevrolet

Great service got there early took vehicle in, did the job and I was all done! Great people!

The team we worked with was wonderful! Derek Coble was great to work with and extremely knowledgeable. Shelley was also very helpful in guiding us through the financing process. We are very thankful for our experience with the Chevrolet team!

It was a wonderful experience. Quick and easy! Derek Coble was great! Shelly was also wonderful! Everyone was very friendly and really helped me get the best deal. I told him what I was looking for and what I was able to afford and he listened. Wasn’t pushy at all! Highly recommend!

Great

Everyone at the service center is always courteous and professional. They offer top notch service.

Outstanding service, technicians that actually know Chevrolet vehicles and can fix the hard problems the first time. Great price on sales and service.

The experience was great. Kevin made the car buying experience easy and stress free. Thanks again.

Kevin was great and very helpful!

Always great service. Best around

Was pleasantly greeted by two ladies. Wait time wasn't very long for an oil change and tire rotation. Was very pleased with the service I received.

Great experience

Friendly staff. Good service. Fair price.

The lady that checks you in and out is very friendly

Timbrook Chevy always has treated us well. Their services are much appreciated. We are returning customers for the past 10 years.

Kevin was knowledgeable and helpful. He wasn’t pushy and made the process quick and easy!

Good as always

Getting an appointment is so easy

Excellent service as always

Great service, I was kept inform of the work.

Excellent service. Everyone did a great job explaining the details. Kevin found the truck we wanted.

Everything was great !!!! Everyone was helpful !!!!

Great customer service!

Timbrook Chevy has always been very good about scheduling our appointments. Those two ladies working the desk are the best!!! The garage workers are awesome as well making sure our car is in good shape.

Second vehicle I have bought from Kevin Dent and Timbrook, great salesman

Easy process!

Always helpful.

Staff very responsive and polite. Quick service.

I couldn’t get better service than here.

It was quick and easy. The sales person was knowledgeable.

Derek was very helpful, and is the best

Everyone is always so nice and very helpful. Always willing to answer any questions I have and get my items completed and back out the door as soon as possible. I appreciate the friendly, professional and great service I always get. Thank you.

Everything was great as expected

Staff pleasant. Neat n clean. Water n coffee appreciated. Taken promptly.

Kevin was awesome to work with. we didnt leave there till he showed us everything about my trail blazer, easy to work with, and we got a good deal. would definitely deal with him again.

MY VEHICLE WAS DIAGNOSED AND REPAIRED THE SAME DAY. GREAT SERVICE DEPARTMENT.

Very friendly and pro

Staff is polite & courteous. Always willing to help with any questions

Quick and customer service was good

Everyone was so helpful, especially Derek. We got a better trade-in offer than we expected. We were well taken care of by everyone!

Was smooth and in a timely manner

Great to work with!

Flexible, thorough, service is excellent, trustworthy, competent,

Scheduling oil change was easy and i was able to get an appointment quickly. Day of service my oil change was done right on time.

Good

Great!

Very professional and family friendly experience I have ever had at a dealership. Would really recommend this dealership to future buyers.

Everyone was very kind, friendly and helpful. We got the information we wanted and were not pushed or pressured to look at anything we were not interested in. Our salesman was very thorough in helping us learn all the details about the car we picked and helping us get our Apple CarPlay and onstar setup.

very courteous and fast fixed right the first time

They were great

At the time of my last maintenance work, the mechanic test drove my car to make sure of his work. He then suggested that the front wheel bearings were going bad. Wow, was he ever right. The “riding rough” vehicle that I had is now riding SO very much better…smoother…no noise!! Grateful, again, for Timbrook Service…AND it came in a couple of hundred $$$ under the estimate!! Very appreciative…

Only problem I have. A part was ordered for me and it still hasn't come in. I think this is a bit long to wait on a part, especially when it is an axle.

Great dealership to work with! Good quality work and great people!